Privacy Policy

Effective date: September 18, 2026

This Privacy Policy explains how SS Eisenhauer Enterprises LLC, doing business as Five Star Referral Network™ (“Five Star,” “we,” “us,” or “our”), collects, uses, stores, and shares information through fivestarrefer.com and the services, forms, programs, and communications connected with this website.

1. Organization Responsible for This Website

Five Star Referral Network™ and Five Star Family Support Alliance™ are programs and intellectual property owned and operated by SS Eisenhauer Enterprises LLC.

SS Eisenhauer Enterprises LLC is responsible for the information collected through fivestarrefer.com unless a form, linked service, or separate notice identifies another organization as responsible.

2. Separation from RGV Road to Recovery IA

RGV Road to Recovery IA is a separate organization that may collaborate with Five Star on approved community, promotional, charitable, or funding initiatives.

RGV Road to Recovery IA does not own or operate fivestarrefer.com, Five Star Referral Network™, or Five Star Family Support Alliance™. Information submitted through Five Star forms and systems remains under the responsibility of SS Eisenhauer Enterprises LLC unless the user is clearly informed that information will be transmitted to RGV Road to Recovery IA or another organization.

Links to RGV Road to Recovery IA, RGV RtR Housing Network™, or other organizations direct users to independently operated websites with their own forms, systems, and privacy practices.

3. Information We May Collect

Identification and Contact Information

• Name;
• Email address;
• Telephone number;
• Mailing or business address;
• Preferred method of communication; and
• Date of birth when reasonably required for an agreement, payment, or eligibility determination.

Professional and Organizational Information

• Company or organization name;
• Job title or organizational role;
• Business contact information;
• Professional credentials or qualifications;
• Service categories and specialties;
• Geographic service areas;
• Employment or volunteer interests; and
• Information submitted through Advocate, Partner, provider, employer, or participant applications.

Referral and Program Information

• Referral source and referral destination;
• Requested service or assistance category;
• Referral dates, status, and activity;
• Participation in Five Star programs;
• Advocate, Partner, or participant identification information;
• Program eligibility information; and
• Information needed to coordinate an introduction or requested service.

Communications

• Messages submitted through website forms;
• Email, telephone, or support communications;
• Feedback, complaints, and accessibility requests; and
• Records of communications related to applications, referrals, or program participation.

Financial, Tax, and Payment Information

When memberships, commissions, reimbursements, participation payments, or other transactions are involved, we may collect:

• Billing information;
• Transaction and payment records;
• Tax documentation, including W-9 information when required;
• Payment-account details needed to issue authorized payments; and
• Information required to document commissions or program distributions.

Payment information may be collected or processed by a secure third-party payment provider. Five Star may not receive or retain the complete payment-card or bank-account number when it is processed directly by that provider.

Website and Technical Information

When you visit the website, our systems and service providers may automatically collect:

• Internet Protocol address;
• Browser and device type;
• Operating system;
• Pages viewed and links selected;
• Date, time, and duration of visits;
• Referring website or campaign information;
• Approximate geographic location derived from an IP address;
• Cookie and similar technology identifiers; and
• Security, error, and fraud-prevention information.

Sensitive Information

Some requests for assistance may involve personal circumstances, housing needs, employment barriers, family concerns, recovery resources, or other potentially sensitive information.

Please provide only information reasonably necessary for the request. Do not submit passwords, complete Social Security numbers, detailed medical records, or full financial-account credentials through a general website form.

4. How We Collect Information

We may collect information:

• Directly from you through forms, applications, registrations, and communications;
• From an Advocate, Partner, organization, or individual making an authorized referral;
• From participating service providers or employers;
• Automatically through website technology, cookies, logs, and security systems;
• From payment, email, hosting, analytics, or other service providers; and
• From publicly available sources when reasonably necessary to evaluate a business or professional participant.

A person submitting information about someone else should have appropriate permission or another lawful basis to provide that information.

5. How We Use Personal Information

We may use personal information to:

• Operate and administer Five Star Referral Network™;
• Receive and respond to requests for information or assistance;
• Review Advocate, Partner, provider, employer, and participant applications;
• Facilitate requested referrals and introductions;
• Maintain referral and participation records;
• Communicate program, account, service, and policy information;
• Process authorized transactions, commissions, reimbursements, or participation payments;
• Maintain tax, accounting, and business records;
• Operate Five Star Family Support Alliance™ initiatives;
• Improve website functionality and user experience;
• Measure outreach and marketing effectiveness;
• Protect users, systems, and organizations from fraud, misuse, and security threats;
• Investigate complaints or suspected violations;
• Enforce agreements and website terms; and
• Comply with legal, regulatory, tax, accounting, and contractual obligations.

6. How Information May Be Shared

We may share information with:

Requested Referral Recipients

When you request or authorize a referral, we may provide the information reasonably necessary for the selected provider, employer, organization, Advocate, or Partner to respond.

Authorized Network Participants

Referral source, status, and activity information may be shared with authorized participants when necessary to administer a referral, document participation, calculate compensation, or prevent duplicate or improper claims.

Service Providers

We may use third parties for hosting, website administration, email delivery, customer or contact management, security, analytics, document storage, payment processing, tax reporting, and other operational functions.

These providers may process information only as needed to perform their contracted functions or as otherwise permitted by law.

Collaborating Organizations

Information may be shared with RGV Road to Recovery IA or another collaborating organization when:

• You specifically request that connection;
• The relevant form or notice identifies the organization;
• Sharing is necessary for an approved collaborative project; or
• You otherwise authorize the disclosure.

Legal and Protective Disclosures

We may disclose information when reasonably necessary to comply with law, legal process, tax requirements, enforceable government requests, contractual obligations, or to protect the rights, safety, property, and security of Five Star, SSEE, users, or others.

Business Transactions

Information may be reviewed or transferred as part of a proposed or completed merger, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

We do not provide personal information to unrelated third parties solely for their independent marketing without appropriate notice, authorization, or another legally permitted basis.

7. Referral and Compensation Records

Five Star may maintain records necessary to attribute referrals, document participant activity, calculate payments, administer the Five Star Family Support Alliance™ Participation Pool, resolve disputes, and satisfy accounting or tax requirements.

Only information reasonably necessary for those purposes should be made available to authorized participants.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Operate essential website functions;
• Remember user preferences;
• Maintain security and prevent fraud;
• Understand website traffic and performance;
• Measure referral or outreach activity; and
• Improve website content and usability.

You may control cookies through your browser settings. Disabling certain cookies may prevent some website features from functioning properly.

9. Email and Other Communications

We may send transactional or administrative communications concerning inquiries, applications, referrals, accounts, agreements, payments, security, and policy changes.

Promotional email communications should provide an available unsubscribe method. Unsubscribing from promotional messages may not prevent necessary transactional, legal, security, or account-related communications.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. Measures may include secure hosting, encryption where appropriate, access controls, role-based permissions, system monitoring, software updates, backups, and fraud-prevention practices.

No website, transmission method, or storage system can guarantee complete security. Users are responsible for protecting their own account credentials and devices.

11. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including:

• Maintaining active relationships and participant accounts;
• Processing and documenting referrals;
• Calculating and documenting compensation;
• Maintaining tax, accounting, contractual, and business records;
• Preventing fraud and resolving disputes;
• Enforcing agreements; and
• Complying with applicable legal obligations.

Retention periods vary according to the type of information, the purpose for which it was collected, and applicable legal or contractual requirements. Information may be deleted, de-identified, or securely archived when it is no longer reasonably required.

12. Privacy Choices and Requests

Depending on your location and applicable law, you may have the right to request:

• Confirmation of whether we process your personal information;
• Access to certain personal information maintained about you;
• Correction of inaccurate information;
• Deletion of certain information;
• A portable copy of certain information;
• Information about categories of information shared with third parties; or
• Withdrawal of consent when processing is based on consent.

These rights may be limited by identity-verification requirements, legal exceptions, record-retention obligations, active disputes, fraud-prevention needs, and the applicability of a particular law.

Submit a privacy request through our contact page. Please identify the request as a Privacy Request.

We may request information reasonably necessary to verify your identity and locate the relevant records. Authorized agents may be required to provide evidence of their authority.

If we deny an applicable privacy request, you may submit an appeal through the same contact page and identify it as a Privacy Appeal.

We will not unlawfully discriminate against a person for exercising an applicable privacy right.

13. Children’s Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 without legally required authorization.

If a parent or legal guardian believes a child under 13 submitted personal information through this website, please contact us so that we can review and, when appropriate, delete the information.

Information about a minor submitted by a parent, guardian, organization, or authorized referring party may be processed only as reasonably necessary for the requested referral or service and subject to applicable requirements.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, forms, payment platforms, social networks, employers, providers, or organizations.

A link or referral does not make Five Star responsible for the privacy, security, content, or practices of the third party. Review the third party’s privacy policy before submitting information.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, organizational relationships, or legal obligations.

The effective date displayed at the beginning of the policy will indicate when the current version became effective. Material changes may also be communicated through the website or another appropriate method.

16. Contact Information

Questions, privacy requests, and privacy appeals may be submitted through our contact page.